Customer Service courses that fit your schedule. Start learning today from the best 7 Customer Service online courses and classes with a certificate. Our team looked at 26 Customer Service courses, but these 7 really stood out. The list of Customer Service learning resources was compiled based on factors like price (free vs paid), difficulty level, the number of students, instructor and duration. Now it’s time to start your learning journey.
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The Best Customer Service Courses in 2021
- Customer Service Mastery: Delight Every Customer
- Customer Service: Soft Skills Fundamentals
- Customer Service Foundations – Welcome
- Brilliant Customer Service: How to Impress your Customers!
- [2020] Customer Service 2.0: Learn Digital Customer Service
- Customer Service: Keep ’em coming back!
- Customer Service English Essentials
Customer Service Mastery: Delight Every Customer
This course will help you explore Customer Service from scratch. It will provide you with useful techniques and tricks in customer care. Upon completion of the course, a certificate is available for you to download.
The Customer Service Mastery: Delight Every Customer course is taught by Chris Croft, a Management Trainer, Speaker, and Author. At this point there are 11,734 students registered for this course, which can be found on Udemy.
Skills you will learn
- Understand the basic principles of Customer Service
- Discover various strategies and techniques in satisfying customers
- Increase production and repeat sales
- Learn how to effectively motivate employees
This course is great for students who are interested in learning the foundations of Customer Service.
Platform: Udemy
Duration: Almost 3 hours
Customer Service: Soft Skills Fundamentals
This Udemy course will teach you the fundamentals of Customer Service. It will guide you how to effectively deal with all sorts of customers. At the end of the course, a certificate of completion is available for you to download.
The Customer Service: Soft Skills Fundamentals course is taught by Samara Wenten, a Customer Service Veteran, and is available on Udemy. At the time of writing, there are more than 20,446 students registered for the class.
Skills you will learn
- Learn the fundamentals of Customer Service
- Develop practical skills in dealing with various types of customers
- Know how to approach every situation
- Learn how to motivate your employees
This specialization is great for students who want to learn the fundamentals of Customer Service, as well as, anyone who is planning to start a career in customer service.
Platform: Udemy
Duration: Almost 1 hour
Customer Service Foundations – Welcome
Searching for a comprehensive introduction to Customer Service? This is the right course for you. It will teach how to effectively deal with all types of customers. By the end of the course, you will have mastered the art of customer satisfaction.
The Customer Service Foundations – Welcome course is taught by Jeff Toister, and is available on LinkedIn Learning. The course is popular, and there are at the moment 146,708 students signed up.
Skills you will learn
- Understand how building a good customer relationship works in your favor
- Discover effective techniques in rendering outstanding service
- Develop practical skills in building rapport
- Know how to effectively deal with various types of customers
This curriculum is best suited for beginners who want to learn everything about Customer Service.
Platform: Skillshare
Duration:
Brilliant Customer Service: How to Impress your Customers!
This online curriculum will teach you everything you need to know about Customer Service. It will provide you with essential techniques in enhancing your customer support. Like every Udemy course, this comes with a certificate.
The Brilliant Customer Service: How to Impress your Customers! course is taught by Lecturio GmbH, and is available on Udemy. At the time of posting this article, there are more than 12,664 students registered for this class.
Skills you will learn
- Learn the core concepts of Customer Service
- Know how to effectively deal with rude customers
- Acquire skills in motivating your employees
- Discover various models of high quality customer service
I suggest you take this course if you are interested in learning the basics of Customer Service, as well as, if you’re into client acquisition and relationship development.
Platform: Udemy
Duration: Almost 2 hours
[2020] Customer Service 2.0: Learn Digital Customer Service
This Udemy course will teach you all about Digital Customer Service. It will guide you how to develop essential skills needed for social media and diagnosing user problems. Don’t forget to download the certificate.
The [2020] Customer Service 2.0: Learn Digital Customer Service course is taught by Davis Jones, a Chief Learning Officer, and is available on Udemy. So far, there are more than 3,525 students signed up for this class.
Skills you will learn
- Understand the fundamentals of Digital Customer Service
- Learn how to properly solve customer issues
- Discover techniques and strategies in dealing with all types of customers
- Know how to social media works in customer relations
This course is specially designed fore students who are interested in learning proper Customer Service, as well as, entrepreneurs, professionals, and anyone who are utilizing social media to communicate with customers.
Platform: Udemy
Duration: Almost 2 hours
Customer Service: Keep ’em coming back!
Looking for a comprehensive tutorial on Customer Service? You’ve come to the right place. This course will teach you the basics of how to deal with all types of customers. The certificate will be a great addition to your Udemy profile.
The Customer Service: Keep ’em coming back! course is taught by The Main Street Entrepreneur, and is available on Udemy. As of the moment, there are over 3,871 students enrolled for this class.
Skills you will learn
- Discover effective strategies and techniques in making your customer come back
- Understand the importance of Customer service in business
- Develop practical skills in dealing with various types of people
- Learn how to motivate your employees in rendering exceptional service
This course is great how students who are interested in developing skills in effective Customer Service, as well as, anyone who relies on goo customer relationships for their business.
Platform: Udemy
Duration: Almost 1 hour
Customer Service English Essentials
This online curriculum will teach you all about Customer Service. It will provide you with the essential strategies in keeping the customer satisfied. A certificate is available.
The Customer Service English Essentials course is taught by Luke Priddy, and is available on Udemy. More than 5,232 students have already signed up.
Skills you will learn
- Discover various strategies and phrases in dealing with irate customers
- Learn how to properly bridge communication gaps
- Know how to effectively approach a misunderstanding
- Develop practical skills in handling all sorts of customers
This course is great for you if you are aiming to learn the essentials of Customer Service.
Platform: Udemy
Duration: Almost 8 hours
We hope you found the class you were looking for. These were our favorite Customer Service courses and classes that offer certifications. If you think we forgot something, please let us know. Happy studying! 😉